Emotional & Social Intelligence and Relationship Management
Overview
This workshop focused on developing emotional intelligence (EQ) and relationship management skills, crucial for healthcare professionals. It covered self-awareness, empathy, interpersonal communication, conflict resolution, and handling emotions in high-pressure situations.
Identifying the Problem
Nursing students often face emotional stress while dealing with patients, colleagues, and personal challenges.
Solution & Session Delivery
Strengthening EQ and relationship management helps them communicate effectively, handle conflicts, and build positive patient and workplace interactions through:
- Self-awareness exercises through reflective journaling
- Empathy training to strengthen patient-care relationships
- Conflict resolution techniques for handling workplace disputes effectively
- Stress management tools to regulate emotions in demanding situations
Why It Matters
Strong emotional intelligence helps healthcare professionals build trust with patients, foster teamwork, and create a positive work environment. These skills ensure better patient outcomes and a healthier professional experience.